Hello bakers!

Our goal is to get your items to you as fast as possible. Please note we are currently offering next business day dispatch on orders placed before 12pm.

We ship anywhere in Australia, as well as internationally (ALL COUNTRIES).

Orders are shipped using Australia Post with a flat rate calculated at checkout. Standard and Express delivery options are available.

We design, manufacture and ship our products from Melbourne, Australia.

If you’d like to calculate a domestic or international delivery timeframe, please try Australia Post’s shipping calculator.

FREE standard shipping is available for Australian customers that spend over $100.

Whilst we try to give express orders priority, please note that due to our products being made to order, express shipping does not mean faster handling times.

You may be responsible for import duty and taxes in your country this is not included in our shipping fee.

Please note that we do not ship to PO Boxes. 

Australia Post will directly send you your tracking number via the email address you supplied during checkout. Please ensure you check your junk or spam folders if you are having trouble finding the email from Australia Post.

Lulu and Stone is not responsible for any delays, damages or lost items during transit. If your order is time-sensitive we recommend upgrading to express shipping at a small cost, to increase the likelihood it arrives in time.

The customer is responsible for any redelivery fees.