Hello bakers!

We’re busy packing dozens of deliveries daily as our small business continues to grow rapidly.

Our goal is to get your items to you as fast as possible, but please note our current processing time is up to 5 business days!

We ship our cookie stamps to anywhere in Australia, as well as internationally (ALL COUNTRIES). However our cookie cutters are only available to Australia and New Zealand.

Orders are shipped using Australia Post with a flat rate calculated at checkout. Standard and Express delivery options are available.

Whilst we try to give express orders priority, please note that due to our products being made to order, express shipping does not mean faster handling times.

We design, manufacture and ship all our products from Melbourne, Australia.

If you’d like to calculate a domestic or international delivery timeframe, please try Australia Post’s shipping calculator.

You may be responsible for import duty and taxes in your country this is not included in our shipping fee.

Please note that we do not ship to PO Boxes. 

Australia Post will directly send you your tracking number via the email address you supplied during checkout. Please ensure you check your junk or spam folders if you are having trouble finding the email from Australia Post.

Please note: COVID-19 restrictions are currently impacting services, and deliveries may be delayed as a result.

Lulu and Stone is not responsible for any delays, damages or lost items during transit. If your order is time-sensitive we recommend upgrading to express shipping at a small cost, to increase the likelihood it arrives in time.

The customer is responsible for any redelivery fees.